About

Responsible for the Maintenance and day to day operations of 1661 Portage Avenue by completing daily, weekly, monthly and annual tasks. Providing support to the Director of Commercial Property Management, Property Manager and Maintenance Manager in order to keep the building operating effectively, efficiently and in keeping with TRG standards, at all times.

Primary Duties:

• Inspect each floor, common areas, roof, basement, storage areas, stairwells, vacancies, mechanical rooms and systems.
• Perform maintenance or complete any adjustments required.
• Attend to general day-to-day tenant/building maintenance issues.
• Work with Director of Commercial Property Management, Property Manager and Maintenance Manager to minimize building/property expenses.
• Administer control of required parking lot and sidewalk maintenance so to limit insurance liability.
• Issue required work orders, approve invoices for supplies and service, recommend approval of and submit contractor’s invoicing for payment; maintain documentation of contractor’s deficiencies.

Weekly Duties

• Perform weekly exterior property inspections

Monthly Duties

• Prepare monthly operational reports for the Maintenance Manager – report any issues.
• Maintain Preventative maintenance programs.

Annual Duties

• Fire drill
• Assist Director of Commercial Property Management or Property Manager with the preparation of the property budget.

Additional Responsibilities

• Help with construction/capital and repair projects as assigned by the Director of Commercial Property Management, Property Manager and/or Maintenance Manager.
• Liaise with tenants, security guard and visitors to the property.
• Help establish preventive maintenance schedules, service contracts and methods for providing lease requirement service; inspect and verify materials and monitor adherence to specifications and identify resources needed.
• Help administer control of required life safety, fire alarm and fire suppression system and elevators to comply with current codes.
• Inspect, maintain and control the HVAC, boiler, plumbing, and electrical systems to comply with current codes and building requirements.
• Recommend and assist in the implementation of replacement or upgrades of HVAC, boiler, plumbing, electrical, life safety, fire alarm and fire suppression systems.
• Bring any concerns with structural, roofing, HVAC or building envelope systems to the Property Manager and/or Maintenance Managers attention.
• Understand and implement MSDS and WHMIS.
• Participate in online training for asbestos/mold or other environmentally hazardous materials awareness programs.
• Participate in the development and administer security contractors and security systems.
• Administer control of required refuse/recycling removal and interior and exterior cleaning contractors, landscaping, snow removal, sanding, sweeping and painting.
• Participate in the selection of contractors, and then liaise with contractor’s onsite to ensure they follow the building rules and regulations for maintenance and construction processes.
• Provide 24 hour after hour emergency service, 7 days a week, 365 days a year – respond to emergencies immediately and inform the Property Manager and/or Maintenance Manager.
• Participate in meetings with building owners, tenants, building contractors, engineers, lawyers and insurance personal when required.
• Attend and participate in professional group meetings, stay abreast of new trends and innovations in the field of building maintenance, engineering, equipment, power smart programs, energy savings and construction.
• Maintain property/building files for the building operations/systems for information.
• Maintain and update supplier/trade contact lists.
• Follow-up on all contractor/trade work performed.
• Supervise monthly cleaning contractors.
• Assist with leasing efforts.
• Maintain keys for the building and any security codes/procedure lists.
• Maintain tenant parking assignments/space.
• Help to co-ordinate, schedule and supervise Tenant/Landlord work on new leases/renewals and assist Tenants with move-ins/outs.
• Administrative duties: scanning, filing and answering calls effectively.
• Other duties as assigned.

The successful candidate must have the following qualifications:

• Friendly and positive “can do” attitude.
• Organized.
• Team player.
• Familiar with database entry.
• Knowledge of YARDI computer system an asset.
• 5th Class Power Engineer Certificate.
• Above average knowledge of building maintenance.

The Cleaning position with Towers Realty Group Parliament Rentals Community will be responsible for keeping buildings in clean and orderly condition and will perform heavy cleaning duties.

Duties include but are not limited to:

• Ensure the health, comfort and safety of our residents
• Ensure daily communication with the Building Manager
• Complete daily building cleaning tasks. Cleaning includes but is not limited to: disinfecting handles, railings, vacuuming, sweeping and mopping in hallways and lobbies, cleaning amenity centre and any other common areas as required.
• Clean clubhouse restrooms and stock them with supplies
• Clean and disinfect gym equipment
• Interior and exterior garbage pick-up and removal as required
• Complete end of month cleaning on "move out" suites. Cleaning includes but is not limited to: ovens, carpets, walls, windows, kitchens and bathrooms.
• Wash windows, walls and glass
• Ensure building, common areas and grounds are clean and free of debris
• Monthly baseboard cleaning
• Regularly walk property and inspect building, lot and common areas
• Assist property staff with minor maintenance tasks as required
• Complete turnover housekeeping on guests suites
• Complete other tasks as assigned by Property Manager
• Complete all required paperwork including daily work logs

The successful candidate must have the following qualifications:

• Minimum of 2 years building maintenance experience required
• Possess the ability to work in teams and without supervision
• Excellent time management skills
• Highly organized and team oriented
• Strong attention to detail
• Above average written and verbal communication skills
• Excellent customer service skills

Reporting to the Director of Marketing and Customer Service , the Leasing Agent provides support to the Residential Property Management department by providing exceptional customer service to all Towers Realty Group customers, both internal and external. Our Leasing Agent converts leads and ensures timely achievement of maximum occupancy for all residential buildings assigned within the Towers Realty Group Portfolio, meeting with applicants, showing suites and following up with applicants and Tenants.

Two positions available at separate large properties in South Winnipeg.

Duties include but are not limited to:

• Providing beginning to end customer service to all Towers Realty Group customers, internal and external
• Keep complete and accurate records of all customer service and leasing activities employed in fulfilling the above
• To oversee and respond to website and social media inquiries
• Follow up on all leads generated by advertising and provide next level service in order to convert leads to applicants
• Conduct showings at various properties throughout Winnipeg and surrounding area as needed
• Track all leads to end result and prepare regular conversion reports and invoices
• Prepare weekly leasing reports for assigned properties
• Maintain all open house hours as designated
• Randomly verify and check advertising to ensure accuracy and consistency
• Maintain complete and accurate records of all showings and hours spent at individual properties
• Prepare monthly billing statements for leasing charges to each individual property assigned
• Help leasing department during busy months with lease signing/scanning and data entry into Yardi
• Attend work related promotional activities outside of work hours when required
• Remove/add advertising signage as needed at buildings
• Assist marketing and leasing teams as required
• Other duties as assigned

OPERATIONAL FUNCTIONS

Providing support to the Property Manager– The Live-Resident building manager/Caretaker will be responsible for maintaining the day-to-day operation of the building existing and prospective tenants. The position with Towers Realty Group is in our Regina area. Duties include but are not limited to:

• Ensure the health, comfort, and safety of our customers.
• Inspection of building, to include heating, cooling, lighting, and alarm system to ensure they are in good working order and regular maintenance and inspections are completed.
• Complete move in and out conditions reports.
• Minor maintenance.
• Landscaping and snow duties, including, daily garbage pickup, grass cutting, trimming brushes, weed control, snow removal, sanding.
• Cleaning of building, common areas and grounds, areas should be clean and free of debris at all times.
• Regularly walk property and inspect building, parking lot, and common areas.
• Painting suites and common areas as required and/or scheduled.
• Setting high customer service standards, ensuring positive resident relations and resident satisfaction at meet.
• Rent collect and follow up on arrears.
• Answer daily resident questions and deal with Resident complaints.
• Lease and show suites.
• Prepare and deliver bank deposits.
• Updating and maintain Resident database (Yardi).
• Ensure service of documents and annual inspections are dealt with as per Towers policies and local Residential Tenancy Act (ORT).

The successful candidate must have the following qualifications:

• Minimum of 2 years building maintenance experience required
• Possess the ability to work in a team and without supervision
• Excellent time management skills
• Highly organized and team oriented
• Able to deal with difficult people and situations
• Must have the ability to work extended hours as necessary to complete job duties

Able to work under tight deadlines

Please submit cover letter stating salary expectations and resume with references in response to this ad, or by fax to: 204-956-5620 (Attn: Y Li)

We thank all who apply, but only those selected for interview process will be contacted. No phone calls please.

Job Types: Full-time, Permanent [/su_column][/su_row]

Reporting to the Condominium Corporation Property Manager, the Resident Manager represents the Condominium Corporation at hand. This position handles the day-to-day operations within the buildings. The Resident Manager is primarily responsible for assisting residents, acting as a liaison with Towers Realty, performing cleaning, handling maintenance, landscaping, repairs and general upkeep.

Two positions available at separate large properties in South Winnipeg.

The Marketing Coordinator is an integral part of Marketing and Customer Service team.  Providing support to the Director of Marketing and Customer Service, the Marketing Coordinator manages the day-to-day marketing programs of Towers Realty Group and all of its divisions.

The following is a brief description of the general nature of the position:

• Responsible for ensuring timely and complete reporting.
• Responsible for developing marketing materials and managing all external marketing.
• Responsible for tracking and reporting on marketing efforts and making recommendations based on key performance indicators and available analytics.
• Responsible for keeping complete and accurate records and information for use in decision making.

Primary Duties:

• Review and regularly update the Towers Realty Group website to ensure accuracy of availability, pricing/amenities including review of external sites utilizing XML feed,
• Develop marketing materials, write copy and ensure the timely publication of ads and listings across all current marketing channels in use by Towers Realty Group
• Ordering of signage throughout the portfolio at all properties, commercial, residential and Condominium including regular maintenance and inspection,
• Work with Property Managers and Caretakers to ensure marketing materials are on hand at individual properties (brochures, floor plans, etc),
• Work with third parties to build up digital media, create print brochures, floor plans, branding packages and show suite photography as required,
• Submitting proofs to print and other advertisers in a timely manner and meeting advertising deadlines,
• Work closely with the Director to develop lease up and marketing plans and take responsibility for their proper execution,
• Schedule show suite set up and tear down including arrangements with Property Managers, Caretakers and movers,
• Maintain and keep up to date, complete and accurate records.

Additional Responsibilities

• Answering of phone calls and timely responses to email inquiries,
• Attend weekly, bi-weekly or monthly meetings as required,
• Reviewing/editing of documents as requested,
• Research new advertising options,
• Other duties as assigned.

The successful candidate must have the following qualifications:

• College or University Degree in Marketing preferred,
• Exceptional social media marketing skills required,
• Understanding of WordPress based website management preferred,
• Experience with CRM software (such as HubSpot) preferred,
• Knowledge of Residential Tenancies Act and regulations preferred,
• Excellent time management skills,
• Proficient with Microsoft Office,
• Must have a working vehicle and class 5 Drivers license.

All qualifications comply with provincial human rights legislation.

Salary range $38,000.00 - $42,000.00

The Resident Manager position with Towers Realty Group is in our Regina Greens on Gardiner Rental Community. The Resident manager is a key position as they are tasked with building and maintaining relationships with residents, assisting in the effective and efficient retention of existing residents and ensuring that tenant issues are handled promptly and professionally.

Duties include but are not limited to:

• Setting high customer service standards & ensuring positive resident relations and resident satisfaction.
• Collect rent and follow up on defaults
• Answer and deal with Resident Complaints
• Inspections of vacant and upcoming suites
• Lease and show suites
• Prepare and deliver bank deposits
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Schedule maintenance, painters, and cleaners
• Appropriately handle current resident inquiries, calls and emails promptly.
• Complete move-in and move-out reports and inspections
• Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents
• Conduct Customer Satisfaction surveys to inbound and outbound Residents
• Updating Resident database (Yardi)
• Update and maintain the accuracy of the information on resident files and lease documentation
• Ensure service of documents and annual inspections are dealt with per Towers policies and the local Residential Tenancy Act.
• Following up on or inputting Resident Retention related work orders
• Dealing with evictions and tenancy board filings and attendance at tenancy board hearings as required.
• Back up to Leasing Agent as needed
• Other Resident and customer service-related duties as assigned by the Property Manager
• Other duties as assigned.

The successful candidate must have the following qualifications:

• Have a professional appearance, pleasant demeanour, and positive attitude
• Proven experience in successfully dealing with and resolving conflict
• Emergency overtime and On Call Rotation required
• Previous experience in Customer Service and performing administrative functions
• Have a valid driver’s license
• Be willing and able to work irregular hours, including evenings and weekends.
• Possess excellent English communication skills,
• Be highly organized and capable of meeting deadlines in a busy, high-pressure environment.
• Able to take direction and work independently as well as part of a team
• Is a self-starter and capable of multi-tasking
• Able to provide a criminal record check free of relevant convictions